Frequently Asked Questions

Template Customization involves adjusting templates from our shop to align with your existing branding or style preferences if you're unable to do it yourself using Canva. Please note that we will not allocate any time for discussing, researching, and planning strategic branding or marketing with you. It's important to be aware that templates found online are sold to multiple agents and created with widely-used free stock content, making your business less identifiable by leads and clients.

Bespoke Branding, Marketing, and Web Projects refer to strategically developing your unique brand from scratch, not a template, based on your business goals, data, and long-term market positioning. These factors help you close more deals at higher fees.

Yes, we can customize any template from our shop to meet your requirements and branding. Please choose the suitable design ADD-ON HERE.

We're delighted to offer you the flexibility to self-edit all our designs with Canva for free. In our commitment to providing affordable templates, we kindly ask for your understanding that we are currently unable to accommodate small customization requests or single graphic designs.

To add your logo and business info to a PDF yourself, you are required to have a pro PDF app such as Adobe Acrobat Pro or DC installed on your computer or use an alternative online app like SmallPDF. If you know any other way and are satisfied with the results, go for it!

Please choose the suitable design ADD-ON HERE.

We're delighted to offer you the flexibility to self-edit all our designs with Canva for free. In our commitment to providing affordable templates, we kindly ask for your understanding that we are currently unable to accommodate small customization requests or single graphic designs.

Our services operate on a first-come, first-served basis, and while we strive to promptly confirm orders, we cannot guarantee an immediate start or next-day delivery. Please note that our studio operates from Monday through Friday. Any orders placed after 2 PM on Friday (UK time) will be processed on the following Monday, factoring in the time difference. We appreciate your understanding and patience.

Typically, questionnaire personalization is completed within 1-3 working days, while multiple template customization may take 1-2 weeks. We highly recommend planning enough time to get your designs on time without compromising a satisfactory result or missed opportunity.

While we highly recommend providing your text and images for genuinely unique branded designs, we also welcome assisting with sourcing high-quality imagery and supporting clients with copywriting. It's essential, though, that clients are responsible for providing accurate textual content about their business.

To make the customizations process as smooth as possible and avoid delays, errors, and price increases, please refer to these guidelines when submitting the required content:

• Logo: Vector file (AI, SVG, EPS, PDF, or TIFF). Alternatively, submit a high-resolution PNG file with a transparent background.

• Photos: High-resolution JPG files. For best results, please avoid submitting blurry photos taken with your smartphone in low-light conditions.

• Text: All text must be typed and proofread (any Windows, Apple, or Google text app). Please double-check the text and links before submission.

• Fonts: Font files (OTF or TIF) or Canva/Google font names.

• Colors: Color codes (HEX #000000, RGB 0,0,0, or CMYK 0%0%0%0%).

• References: Branding booklet, images, links, etc.

Kindly submit your content to hello@realty-kiosk.com. Should we need more information from you, we will contact you accordingly.

Please get in touch with us before placing your order to discuss all requirements and receive a confirmation email with a quote. If you’d like to proceed with the order, an order page will be provided in the same email. Following the successful transaction, your customization order will be booked, completed, and delivered as discussed.

We process payments via Stripe, which lets you use any credit or debit card.

Yes, we offer payment installments for projects and customization orders. To book your slot, the first installment must be successful before the project/customization order begins, and the final installment must be successfully processed before the delivery.

No, you can check out as a guest.

No, all prices are VAT excluded. VAT will not be added at the checkout.

The purchased template is immediately available for download on the Order Confirmation page after the successful payment.

You will automatically receive the standard order confirmation email, followed by an email containing a secure link to the file lasting 24 hours.

If you click on the expired link, a new link to the email address used for the initial purchase will be sent.

You will receive a single ZIP file that contains your purchased template(s).

To open the ZIP file, your device’s default archiving app or any of these free apps will do the job: TheUnarchiver, 7zip, or RarLab.

Due to the instant delivery nature of digital products, all sales are final and non-refundable.

The product is immediately available for download on the Order Confirmation page after the successful payment.

You will automatically receive the standard order confirmation email, followed by an email containing a secure link to the file lasting 24 hours. If you click on the expired link, a new link to the email address used for the initial purchase will be sent.

Our emails might have ended up in your spam or junk folder, so please check there too.

Our templates are delivered in a single ZIP file. To open the ZIP file, any file archiving program needs to be installed on your computer. Any of these free apps will do the job: TheUnarchiver, 7-zip, or RarLab.

To access the online template, please follow the link (large black button) provided in the PDF named Canva-Template-LINK, Google-Template-LINK, or Notion-Template-LINK, according to your purchase.

Ensure you’re logged in to your Canva, Google, or Notion account before clicking the link.

Kindly refer to the provided Guidelines PDF.

We work diligently to keep up with continuous third-party app updates and changes, but sometimes adjusting to their ever-changing environment takes a bit longer. As a result, you might face a different interface or action needed to open and start editing your template. However, the template still works as intended and is 100% editable. In such a situation, always look for "Make your copy", "Copy this template", "Use this template", and similar wording buttons or links on the screen.

Please ensure you’re logged into your account before accessing the templates. Upon clicking on the provided template link, a copy of your template will be created in your account. You can edit that copy immediately.

Please note that our templates don’t have any restrictions or passwords applied. You can edit the template entirely within the app's possibilities. If something doesn’t seem correct, please check that your app and internet browser don't have any settings or extensions enabled that are blocking you from opening the links and online editing.

To print any design made in Canva, it is necessary to download it to your computer and then print it as usual. If your design is for print, it’s recommended to download it as a PDF.

The common misconception is that any file can be opened and edited with Canva seamlessly. If you see a messed-up template, it means some of the following:

- A purchased product isn't a Canva template.

- A common Canva glitch occurred because Canva isn't professional software.

- Canva didn't do a perfect job when importing the PDF.

- Canva replaced the fonts from the imported PDF because they don't exist in Canva.

-The fillable text boxes are missing because Canva cannot read them.

Unfortunately, these common Canva scenarios are out of our hands and need to be adjusted manually.

The first time you accessed the template, your copy was opened in the editor, and the original shared template was automatically saved in the “Shared with you” folder. From there, you can make additional clean copies as necessary.

IMPORTANT: You only have lifetime access to YOUR COPY, not the shared template. In the unfortunate event of closing the Realty Kiosk, we may delete our accounts, and you may lose access to the shared template. To prevent that, always have one clean copy in your account.

90% of today’s PDF apps and internet browsers support fillable PDF forms; others just don’t. If the form isn’t “working“ on your device, a different PDF app needs to be installed. The form might be displayed differently depending on the PDF app installed and its settings. Check your PDF app settings or try to open the file on another device.

90% of today’s PDF apps and internet browsers support fillable PDF forms; others just don’t. Whether your clients can fill out the fillable PDF form on their devices depends solely on the PDF app or internet browser installed and their settings. The best you can do is to advise your clients to check the PDF app settings or install another one that supports a fillable form feature. Sometimes, more simple PDF apps might not display colored fillable text boxes, but they will still let you type.

If your order was placed after 2 PM on Friday (UK time), it will be processed the following Monday.

Alternatively, our email might have ended up in your spam or junk folder, so check there too. Please safelist our email hello@realty-kiosk to get our emails straight into your inbox.

Please note that our services operate on a first-come, first-served basis. Typically, you will receive a confirmation email right after placing your custom order. Sometimes, due to the high number of orders, it might take a little bit longer to process your order, but we are working hard to reach out to you promptly. Thank you for your understanding and patience.

Monday to Friday, 10 AM – 6 PM, London, UK time.

We aim to respond within 24 hours to all inquiries and custom orders placed during our working hours. If you submit an inquiry or place a custom order after 2 PM on Fridays, weekends, bank holidays, or during our vacation time, we will get back to you on the next business day.

For any doubts, design inquiries, suggestions, collaboration ideas, or technical issues, kindly email us at hello@realty-kiosk.com, and we'd be happy to assist you.